Privacy policy

Welcome to ORBelan ("ORBelan", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.orbelan.com ("Website") or purchase our products.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, register an account, subscribe to our newsletter, contact us, or participate in promotions, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping Address

  • Billing Address

  • City, State & PIN Code

  • Payment Information (processed securely through payment partners)

  • Date of Birth (optional)

  • Gender (optional)

Automatically Collected Information

When you browse our Website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Website

  • Referral Source

  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products and services

  • Personalize your shopping experience

  • Respond to your inquiries

  • Detect fraud and maintain website security

  • Send promotional emails, SMS or WhatsApp messages (only where permitted)

  • Conduct analytics and business improvements

3. Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials.

All online payments are processed securely through trusted third-party payment gateways that comply with applicable security standards.

4. Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze visitor behaviour

  • Personalize content

  • Measure marketing performance

You may disable cookies through your browser settings; however, some Website features may not function properly.

5. Sharing of Information

We do not sell your personal information.

We may share your information only with trusted service providers when necessary to operate our business, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Technology and cloud service providers

  • Marketing service providers

  • Customer support platforms

  • Legal or regulatory authorities where required by law

These partners are required to protect your information and use it only for authorized purposes.

6. Marketing Communications

With your consent or where permitted by law, we may send:

  • Product updates

  • New launches

  • Offers and promotions

  • Skincare tips

  • Newsletters

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw consent where applicable

  • Opt out of promotional communications

  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our Website is not intended for children under the age of 18 years. We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.

11. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. International Users

If you access our Website from outside India, please note that your information may be processed and stored in India or other jurisdictions where our service providers operate, subject to applicable laws.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised "Last Updated" date.

Your continued use of the Website after changes become effective constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

ORBelan

Website: www.orbelan.com

Email: contact@orbelan.com (replace if different)

Customer Support: +91-8822003003 (replace with your customer care number)

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Consent

By accessing or using www.orbelan.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.